Margin Point

1. Refund Eligibility

Refunds may be issued under the following circumstances:

1.1 Service Cancellation by Margin Point

If we need to cancel your scheduled service due to stylist illness, emergency, or other unforeseen circumstances, you will be entitled to:

• A full refund of any amounts paid, or
• Rescheduling of the service at no additional cost, or
• Credit toward future services equal to the amount paid

1.2 Client Cancellation

If you need to cancel your scheduled service:

• More than 48 hours before the scheduled appointment: Full refund of any amounts paid
• 24-48 hours before the scheduled appointment: 75% refund of any amounts paid
• Less than 24 hours before the scheduled appointment: 50% refund of any amounts paid
• No-shows (failure to attend without notice): No refund

We understand that emergencies happen. In case of serious illness, family emergency, or other extenuating circumstances, please contact us as soon as possible, and we will work with you to find a suitable solution.

1.3 Service Quality Issues

If you are not satisfied with the quality of our services, please notify us within 7 days of service completion. We will review your concerns and may offer:

• A follow-up session to address specific issues
• Partial refund based on the nature of the concern
• Full refund in cases where we were demonstrably unable to provide the agreed-upon service

Please note that styling is subjective, and disagreement with style recommendations alone does not qualify for a refund if the service was delivered as described and agreed upon.

2. Refund Process

To request a refund, please follow these steps:

1. Contact us at [email protected] or call +44 20 3205 3552
2. Provide your booking reference number and the date of service
3. Explain the reason for your refund request
4. Include any relevant supporting information

We aim to respond to all refund requests within 2 business days and to process approved refunds within 7 business days.

3. Refund Processing Time

Once a refund is approved, the time it takes for the refund to appear in your account depends on your payment method:

• Credit/Debit Cards: 5-10 business days, depending on your card issuer
• Bank Transfers: 3-5 business days
• PayPal: 1-3 business days

Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed.

4. Special Circumstances

4.1 Package Bookings

For service packages:

• Refunds for unused services within a package will be calculated at the standard (non-package) rate for services already used
• Any difference between the package price paid and the standard rate for services used will be refunded
• Packages are non-transferable to other clients unless specifically agreed in writing

4.2 Gift Certificates

For gift certificates:

• Gift certificates are non-refundable but may be transferred to another person
• Gift certificates are valid for 12 months from the date of purchase
• Expired gift certificates may be extended for a fee of £25, at our discretion

4.3 Virtual Services

For virtual styling services:

• Technical issues on our end that prevent service delivery will result in full refund or rescheduling
• Technical issues on the client's end will be addressed by rescheduling once, with no additional charge
• If client-side technical issues persist, we may offer a partial refund or credit toward future services

5. Exceptions to the Refund Policy

The following situations are not eligible for refunds:

• Styling advice that was clearly communicated during the session but with which the client later disagrees
• Purchases made from third-party retailers based on stylist recommendations
• Services that have been fully delivered according to our service descriptions
• No-shows for scheduled appointments without prior notice
• Requests made more than 30 days after service delivery

6. Rescheduling Services

As an alternative to cancellation and refund, we offer the option to reschedule services:

• Rescheduling requests made more than 48 hours before the appointment can be accommodated at no additional charge
• Rescheduling requests made 24-48 hours before the appointment will incur a £25 rescheduling fee
• Rescheduling requests made less than 24 hours before the appointment will incur a £50 rescheduling fee
• Each booking may only be rescheduled once

7. How to Request a Refund

To submit a refund request:

1. Email: Send your request to [email protected] with the subject line "Refund Request - [Your Name]"
2. Phone: Call us at +44 20 3205 3552 during business hours (Monday-Friday, 9am-6pm)
3. In Person: Visit our studio and speak with our customer service team

Please include the following information in your request:

• Your full name and contact information
• Booking reference number
• Service date and type
• Reason for refund request
• Preferred refund method

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

The policy that applies to your service is the one in effect on the date of your booking.

9. Contact Information

If you have any questions about our refund policy, please contact us:

Margin Point
Studio 20 Gordon Vista
North Craigside
SM3 9QR
United Kingdom

Email: [email protected]

Phone: +44 20 3205 3552

Business Hours: Monday-Friday, 9am-6pm; Saturday, 10am-4pm